FAQ
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We ship internationally.
DISCLAIMER:
Please be aware that we are not responsible for duties and taxes specific to your country. Any import duties, taxes, or customs fees assessed by your local authorities are the buyer’s responsibility and are not included in the item price or shipping charges. We recommend checking your country’s regulations prior to purchase to avoid unexpected costs. Shipments may be delayed by customs inspections; Fashion Archive cannot prevent or expedite this process nor reimburse fees imposed by customs. -
Shipping costs are calculated at checkout once you enter your shipping address. If you need assistance with delivery options, or estimated transit times for your country, contact our customer service and we’ll be glad to help
DISCLAIMER:
Please be aware that we are not responsible for duties and taxes specific to your country. Any import duties, taxes, or customs fees assessed by your local authorities are the buyer’s responsibility and are not included in the item price or shipping charges. We recommend checking your country’s regulations prior to purchase to avoid unexpected costs. Shipments may be delayed by customs inspections; Fashion Archive cannot prevent or expedite this process nor reimburse fees imposed by customs. -
To initiate a return, please contact our returns team by email at fashion.archive@gmx.de with your order number, the item name, and a brief reason for the return.
Returns are accepted only if:
The item is returned in its original packaging.
The item is in its original condition—unworn, unaltered, with all tags and protective coverings intact.
Please email within 7 days of delivery to start the process. Once we confirm eligibility, we will provide a return authorization and instructions for shipping. Refunds are issued to the original payment method after inspection of the returned item. Shipping costs are refundable only if the return is due to our error or a defective item.
If you have any questions about whether your item meets these conditions, include photos in your initial email and we will advise.
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Please contact us via phone +49 178 4444 981 or email fashion.archive@gmx.de and we get back to you as soon as possible.